top of page

Refund and Reschedule Policy

Refund, Exchange, and Cancellation Policy:

All sales are final. There will be no refunds or exchanges. Please carefully review your order before completing your transaction.


What is LIT IMMERSIVE’s Inclement Weather Policy?

LIT IMMERSIVE performances will be canceled only if driving conditions are deemed perilous by the relevant transportation authority. If a performance is canceled, LIT IMMERSIVE will make every effort to contact all ticket holders by email. If you are unable to attend a performance due to inclement weather and LIT IMMERSIVE has not canceled the performance, you may notify the Box Office in advance of your current reservation and exchange your ticket for another available performance. Please note that we will not be able to exchange your tickets after your reservation has passed.


What Happens if a Performance is Canceled?

If LIT IMMERSIVE cancels a performance, ticket exchanges will be offered. Exchanges will be granted for the closest amount of your original reservation, rounding down when an exact match is not available.

bottom of page